Windows Etc. ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website or request our services, how we use it, who we share it with, and the rights and choices you have.

Information we collect

Contact information you submit through forms or by phone, email or text - name, address, phone number, email, and details about your property or service request.
Service details - photos, notes, scope of work, quotes, invoices and payment records.
Website usage - basic analytics such as pages viewed, browser type, device, IP address and referrer. We may use cookies and similar technologies for this.

How we use your information

To respond to quote requests and provide our services.
To schedule, perform, and follow up on jobs.
To send invoices, receipts, and service-related messages.
To improve our website, security and operations.
Occasionally, to send promotions or seasonal reminders. You can opt out at any time.

How we share information

We do not sell or rent your personal information. We share it only with service providers who help us operate our business (scheduling, payment processing, email/SMS delivery, CRM, analytics), or when required by law, subpoena, or to protect our rights and the safety of others.

Text messages (TCPA)

By providing your phone number and submitting a request, you agree that Windows Etc.may call or text you about your quote, appointment, invoice or job. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out at any time, or HELP for help.

Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of certain uses. This includes residents of California (CCPA/CPRA) and other states with similar laws, as well as visitors from the EU/UK (GDPR).

To exercise any of these rights, email windowsetc.services@gmail.com or call (207) 405-0831. We will respond within the time required by applicable law.

Cookies and analytics

We may use first- and third-party cookies for site functionality and basic analytics. You can disable cookies through your browser settings; some site features may not work as expected.

Data retention & security

We keep customer records for as long as needed to provide service and meet legal, tax and accounting requirements. We use reasonable administrative, technical and physical safeguards to protect your information, but no system is completely secure.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Accessibility

See our Accessibility Statement for how to request accommodations or report a barrier on this website.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above will reflect any changes. Material changes will be highlighted on this page.

Contact us

Windows Etc.
Serving Maine, New Hampshire & South Florida
(207) 405-0831
windowsetc.services@gmail.com